Healthcare Professionals’ questionnaire for Telehealth

Our Goal

This survey aims to understand your perspective on telehealth systems and the healthcare professional-patient relationship. Your experience and responses will help shape the future of how telehealth is delivered to patients/caregivers to better meet their requirements and yours in a hybrid care context. By telehealth, we are referring to the exchange of electronic information via telecommunication technologies to support remote clinical healthcare interaction between a patient or caregiver and their healthcare professional.

There are no right or wrong answers - we simply want to understand your personal opinions and perspective more accurately.

Your feedback is important to us and will help us provide recommendations across the patient-healthcare professional communities and help providers fine-tune their services. Thank you for taking your valuable time to complete this survey on behalf of patients and caregivers who deserve equitable access to quality care.

Lovexair Foundation

Time needed to complete the questionnaire: 5/10 minutes.

General Information

In this section, we ask to provide some general information about yourself.

Gender *

Female
Male
Other

Country of your workplace *

Post Code of your workplace *

How would you categorise your relationship with technology? *

None - I am not comfortable using devices like smartphones, computers
Beginner - I can perform basic tasks like sending messages, using apps, browsing the web
Medium - I may need occasional assistance with more complex issues
Expert - I am highly skilled and knowledgeable about various technologies

Field of Medicine *

Private or Public Health *

Private
Public

You can select more than one option.

Questions on Telehealth

In this section, we ask you to give your opinion on any previous Telehealth experiences you have had and preferred modalities.

Have you ever provided/assisted in a Telehealth service? *

Yes
No

We refer to telehealth as the exchange of electronic information via telecommunication technologies to support remote clinical healthcare interaction between patient or caregiver and a healthcare professional.

Barriers and Benefits

In this section, you will have the chance to express your opinion on possible barriers and benefits that telehealth services may have from your and your patients' point of view.

What are the potential barriers that may arise in using telehealth services from YOUR point of view? *

Technical concerns e.g., I have Internet connectivity issues
Difficulties using technology
Privacy concerns
Data privacy concerns
Time constraints e.g., it requires more effort in terms of time
Communication concerns e.g., I have difficulties in making contact with the patient
Stress concerns e.g., I have difficulties in managing many sessions together with in person care on a daily basis
There are no problems
Other

You can select more than one option.

How stressful can a telehealth appointment be for your PATIENT/CARE-GIVER from your point of view? *

1 - Not at all	2	3	4	5 - Very stressful
1 - Not at allItem #1 1 - Not at all	2Item #1 2	3Item #1 3	4Item #1 4	5 - Very stressfulItem #1 5 - Very stressful

If you cannot select your answer, put your screen in horizontal mode.

How stressful can a telehealth appointment be for YOU? *

1 - Not at all	2	3	4	5 - Very stressful
1 - Not at allItem #1 1 - Not at all	2Item #1 2	3Item #1 3	4Item #1 4	5 - Very stressfulItem #1 5 - Very stressful

If you cannot select your answer, put your screen in horizontal mode.

In your opinion, what are the potential benefits of telehealth? *

You can select more than one option.

Access to Information

In this section, we ask you to provide your opinion on which kind of information would you like your patients to share with you and the time needed for an appointment.

If you had the choice, how long do you think a standard appointment should be? *

As much time as I need to communicate with my patient
As much time as I have for each patient e.g., they will adapt to my situation
As short as possible so as to go straight to the point e.g., if we both have information prepared in advance
It doesn’t matter
Other

Importance of Services

For each of these options, indicate from 1 (Not useful at all) to 5 (Very useful), your opinion on the importance of having the following services in order to improve your telehealth experience.

Saving the patient’s medical history so I have it on hand. *

1 - Not useful at all	2	3	4	5 - Very useful
1 - Not useful at all1 - Not useful at all	22	33	44	5 - Very useful5 - Very useful

Having results or health records prepared before the appointment. *

1 - Not useful at all	2	3	4	5 - Very useful
1 - Not useful at allItem #1 1 - Not useful at all	2Item #1 2	3Item #1 3	4Item #1 4	5 - Very usefulItem #1 5 - Very useful

Having images/diagrams on hand, as a summary of the patients’ overall health status and progress. *

1 - Not useful at all	2	3	4	5 - Very useful
1 - Not useful at allItem #1 1 - Not useful at all	2Item #1 2	3Item #1 3	4Item #1 4	5 - Very usefulItem #1 5 - Very useful

Providing follow-up recommendations or prescriptions after the appointment. *

1 - Not useful at all	2	3	4	5 - Very useful
1 - Not useful at allItem #1 1 - Not useful at all	2Item #1 2	3Item #1 3	4Item #1 4	5 - Very usefulItem #1 5 - Very useful

Having a direct chat with the patients to clear up any doubts. *

1 - Not useful at all	2	3	4	5 - Very useful
1 - Not useful at allItem #1 1 - Not useful at all	2Item #1 2	3Item #1 3	4Item #1 4	5 - Very usefulItem #1 5 - Very useful

Providing video or telephone assistance for following a treatment or care plan. *

1 - Not useful at all	2	3	4	5 - Very useful
1 - Not useful at allItem #1 1 - Not useful at all	2Item #1 2	3Item #1 3	4Item #1 4	5 - Very usefulItem #1 5 - Very useful

Having a health diary (paper or digitalized) of the patients’ feelings on a personalised care plan between appointments. *

1 - Not useful at all	2	3	4	5 - Very useful
1 - Not useful at allItem #1 1 - Not useful at all	2Item #1 2	3Item #1 3	4Item #1 4	5 - Very usefulItem #1 5 - Very useful

From face-to-face appointments to Telehealth

In this section, we ask you to provide your opinion on the transition that is occurring from face-to-face appointments to telehealth.

What aspects of an in-person care-provider visit do you miss the most during a telehealth appointment?  *

Not being able to understand the patient sufficiently
Not evaluating their health issues accurately
Not having a face-to-face conversation expressed with empathy
Other

You can select more than one option.

Thank you for your time and help

Thank you for taking the time to complete this important survey. Your feedback and opinions will be fundamental in helping us understand how to improve telehealth systems. We greatly appreciate you sharing your personal perspective and experiences.

Your responses will provide insights to make meaningful changes. Please know that your contribution makes a real difference and is helping to shape the future of how healthcare is delivered.

Please provide any other feedback on how telehealth services could better meet your needs and preferences.

More information

If you would be willing to provide further details or collaborate to help beyond this survey, please provide your contact information below. It will be kept confidential and used solely for the purpose of contacting you regarding this research initiative.

Info

Name and Surname

Nombre

Apellidos

Phone

Email

This survey is anonymous and open to Italian, Spanish, English speaking citizens in this first phase and is in compliance with the regulations of the General Data Protection Regulation (GDPR) European legislation. The personal data you disclose in the questionnaire and if appropriate, when you give your consent, in a subsequent tele-conference call, will be processed by the Lovexair Foundation in order to investigate the benefits and barriers of telehealth from the perspective of patients/caregivers/family members and healthcare professionals. Your consent, is the legal precedent for processing your information. You have recognized your data protection rights, as explained in Lovexair's Privacy Policy where you can consult additional and detailed information on personal data-processing. In the event that you disclose any personal data on behalf of third parties, you are solely responsible for having obtained all the necessary consents and authorizations in this regard.

I additionally give permission to Lovexair Foundation, to call me at the telephone number supplied for further information regarding the survey